Terms and Conditions
AVAILABILITY OF GOODS AND PRICES
Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that occasionally goods ordered may be sent to you in instalments. We will make every effort to advise you (by email) if this is the case.
We make every attempt to ensure that all prices on our website are accurate, however discrepancies may occur. If we discover an error in the price of goods already ordered we will inform you as soon as possible and ask that you reconfirm your order at the correct price, whilst also giving you the option to cancel it. If we are unsuccessful in contacting you we will consider the order cancelled. If we cancel your order, you will receive a full refund.
Occasionally we may be waiting for shipments from our suppliers and manufacturers. Consequently you may from time to time be given the possibility of making an advance payment for certain items in which case you are able to make an advance purchase. This will ensure that you receive this item in priority once stock has been delivered to ZDDZ shop. Alternatively, you may simply choose to register your email address for notification of arrival of the selected item not held in stock.
Delays might occur with the delivery of certain goods (knitwear, for example) due to the materials discontinuation or a subcontractor illness, absence and other personal circumstances. If that is the case with your order, we will contact you as soon as possible by email to reconfirm the delivery dates, whilst also giving you the option to cancel your order.
To use some of the services on this website you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change please notify us at the following email address: firstname.lastname@example.org.
ELIGIBILITY TO PURCHASE
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the ZDDZ terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to ZDDZ, whose applications are acceptable to ZDDZ and who have authorised ZDDZ to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase.
Prices shown on the Site are in Euros and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable, as indicated in the top left hand corner of the Site.
Customers purchasing from a country served as DDP will incur relevant import duty and tax. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
If you are a customer whose credit/debit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
Payment can be made by Visa, MasterCard, American Express, Visa Debit, Electron and PayPal, and any other methods which are clearly advertised on the website from time to time. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to ZDDZ, we will not be liable for any delay or non-delivery.
We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using BrainTree, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered ZDDZ user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.
By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.
ZDDZ Online Shop shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
The website may contain links to other websites. As ZDDZ is not in a position to control these websites, ZDDZ may not be held liable for making these websites available, and shall not bear any liability for the content, advertisements, products, services or anything else available on or from these websites.